Support .

Turner guitars are beautifully crafted instruments which compete with the best in the industry both in the quality of materials used and in the care and attention to detail in their construction.

Care for your guitar .

What is the best way to take care of my Turner acoustic guitar?

All acoustic guitars are sensitive to humidity and temperature conditions. Excessive dryness, heat and cold will cause severe damage to an acoustic instrument. Your guitar should ideally be stored in an environment with constant 45-55 % relative humidity and an ambient temperature between 12° to 27° Celsius (55° to 80° Fahrenheit). Do not expose the instrument to a rapid temperature change, as this may cause the finish and wood to crack. Do not hang or store your guitar by windows, under direct sunlight, or in your car. Most importantly, never leave your guitar next to a radiator and try to avoid leaning it against a wall as the extra pressure to the neck can cause it to warp over time. Instead use a good quality stand or wall hook.

What strings do you use?

In a bid to cut our carbon footprint and support a fellow UK business, all Turner instruments now use Rotosound strings. Our acoustic guitars are fitted as standard with Rotosound Jumbo Kings in medium light (.012 - .054) gauge. Please note that our dealer partners change the strings on demo instruments regularly so string choices may vary.

  • .012 High E
  • .016 B
  • .024w G
  • .032w D
  • .044w A
  • .054w Low E

Lifetime limited warranty .

Turner Guitars purchased via authorised Turner Dealers are covered by a limited lifetime warranty which exists between the original purchaser (consumer) and the supplying retailer, subject to normal UK statutory conditions. For any queries with regard to warranty issues please contact your supplying retailer directly. To claim under warranty, you will need a copy of your original purchase receipt. Where a product requires repair or replacement under warranty, usually the product will be returned to our workshop in Sheffield, UK, where we can assess and liaise with the store regarding solutions.

Dealer terms & conditions .

We are an evolving company and specifications shown on our web site are an example of current models. Products may vary for example when we upgrade specifications or add new lines.

The following shall apply unless otherwise agreed in writing between the seller Turner Guitars (the company) and the purchaser (the customer).

Title of Goods

Legal title of all or any goods supplied at any time, shall remain with the company until payment for the goods has been received in full, or the customer's account is paid in full. Retention of title of all or any goods therefore remains with Turner Guitars until all monies are paid in full.

Credit Accounts

Goods are supplied on an account basis only, and to approved account holders. Approved accounts being retail shops or establishments that can prove that they are a bona fide retail outlet with passing trade.Prospective accounts must complete a credit account application form, which must be requested in writing on letter headed paper. The prospective customer must provide at least two independent credit references from existing music industry suppliers. Credit limits will be set at the discretion of the company.

Payment Terms

Payment 30 days from date of invoice unless otherwise agreed in writing, the company reserves the right to suspend or terminate accounts which exceed this period. The company reserves the right to review account status and credit limits without notification to the customer.

Damages and Returns

Any damages to goods received must be notified within 2 days of receipt, whereby the company will arrange collection of said goods. Faulty goods shall be returned to the company whereby the company will replace or repair subject to inspection of goods being in original condition.

Contact Us .

if you have a question or concern, please use the form opposite/below and a member of our support staff will respond as soon as possible

You can also join our official Facebook group. Share your videos, photos, upgrades, mods, ask questions from the community and whatever else you like. We'd love to hear from you! We'll also post competitions, special offers and lots more good stuff from time to time

Turner Facebook Group
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